Office Pro extends the capabilities of Office Express to include true ‘live’ caller information commonly used in formal or informal contact centres but now affordable to any business where live call flow information can improve efficiency.
Office Pro will allow the provision of wallboards showing live information such as number of calls queuing, longest waiting call, agents logged in, abandoned calls, etc.
Supervisors can instantly monitor call volumes and agent status and login/logout further agents straight from the application. In addition, Office Pro provides an even broader range of ACD and group SLA reports plus accurate queue time information for calls arriving through auto attendant queues.
Compatible with: Panasonic KX-TDA (requires optional LAN Link Card), KX-TDE, KX-NCP and KX-NS1000
Connection: RS232 or TAPI/CSTA across LAN
*Multi-site requires software to be connected to each telephone system and requires access to fixed IP broadband or VPN links
Live call queue and call management information
Unlimited agents, supervisors and wallboards
Individually customisable wallboard displays
Supervisor view of agent status
Login agents from the application
Detailed Group Reporting
Advanced contact centre SLA reports
Detailed group and DDI reporting
Reports on calls through auto attendant queues
Easily configurable alarms including toll fraud
Things To Think About
How many calls are you answering?
How quickly are you answering calls?
Who is answering /making the most calls?
How many calls are not being answered?
How many calls are you making?
When are your busy times?
Is your advertising and marketing working?
Do you have enough lines?
Which customers are calling you and how often?
How much are you spending calling each customer?
With our expertise and experience you can be assured that any solution will be professionally planned and deployed, and will be administered and maintained after installation meaning you can carry on with business leaving the problems with us.